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Wednesday, April 28, 2010 01:37 PM
Overview
Current Promotions
Quick Local Info
Policy Inquiries
Minimum Stay Requirements
Advance Deposit Policy
Cancellation Policy
Reservation Process
1. Browse Accommodations
2. Check Availability
3. Reservation Request
4. Staff Review
Frequently Asked Questions
For information on 2010 Rates?
How does availability work?
You can check our availability for units 365 days in the future.
All unit availability is displayed based on the day of your arrival for the the number of nights you wish to stay.
Once you have found a unit that is available and you would like to submit a Tentative Reservation Request for a specific unit please complete request form and submit. Submitting an Online Request...removes the unit from the Online Inventory displayed.
We handle each Tentative Reservation Request on an individual basis. All Requests are subject to staff approval. If the request has been approved by staff you will receive correspondence outlining the details of your trip, instructions on how to confirm the request, along with any advance deposit requirements needed.
All requests are subject to staff review and approval. Staff may deny a request for reservations for any reason. For example; a request leaves a single night in between two reservations, multiple requests from the same individual for different units. Or, in order for us to handle the turnover for a specific day.
Most importantly this approval and request review allows our staff the opportunity to assist our repeat clientele first.
So Review the units...check availability of all units for a specific time, submit a request wait for approval usually within 24 to 48 hours.
You can always call us!
Search Availability Now!
Policy Inquiries...
Minimum Stay Requirements
Advance Deposit Policy
Cancellation Policy
Do the units have Internet Access?
No not in each unit. For those that need to stay in touch while traveling we have an Internet Kiosk available in the Office Lobby. Wireless access is also available if you have your own machine and is available within close proximity to the main office lobby. No direct wire ports are available.
Do you allow Smoking?
Smoking is discouraged in units.
Are linens and towels provided?
Yes, all sheets, blankets etc. Towels are exchanged daily. We do not provide pool towels, you can use towels from the unit, we suggest that you bring towels for the pool.
What about Kitchens?
All units that have kitchens are complimented with enough silverware, plates, cups to accommodate the max number of people allowed in the unit. Pots, pans, serving utensils, and baking dishes are also provided. We do not provide paper towels. Dish towels and dish soap are included. Dishwasher detergent is provide for those units that have one. If you require other items you may request at the office if we have it you are welcome to use it! Additionally, each unit with a kitchen has; stove with oven, fridge/freezer (various sizes), microwave, toaster, coffee maker w/filters.
Are cribs and high chairs available?
Yes we do have cribs, roll-a-ways and high chairs available upon request. Please call or submit your request above.
How far is it from Denver International Airport?
Depending on the time of day Estes Park is approx. 90 miles from the airport. For complete directions from DIA visit our Maps & Directions page.
What time is check-in & Check-out?
Check-in time for individual units is
2:00 p.m.
Check-in time for group lodges is
4:00 p.m.
Check out time for all units is 10:30 a.m.
Do you allow Pets?
No. Service Dogs are allowed by special arrangements only please call in advance.
Do we have Handicap Accessible units?
Please inquire about units that are better suited for wheelchair accessibility.
Do we need to make advance reservations for horseback riding?
It is not necessary until you arrive. However if you have a large group you should call to make reservations in Advance. You may call the livery directly for complete information at 970-586-5890.
Do we need to make advance reservations for Kids Club, or Buck-a-roo?
No, you can make those arrangements when you arrive. We try to get at least six or so children signed up to make the activity more fun the kids. Please sign-up in the office.
Do you have Cable TV?
No, we have a Dish Network satellite television system with the top 60 programming package, including major networks, CNN, ESPN, kids networks, in all units. All units include a DVD. A DVD rental library is available in the office lobby.
Do you have A/C?
No... we always suggest just to open the window its all you will need.
What are your Taxes?
3.7 % Sales Tax and 2.0% "Pillow Tax" total 5.7% of nightly rate.
Construction Update- No Activity at this point in time.